Frequently Asked Questions
What is your refund and return policy?
In order to keep our prices as low as possible, we have a strict return policy. Please be sure to double check your order for accuracy prior to submission. To help determine suitability for your application, samples of our products are available upon request and are encouraged. Please contact us with any questions prior to sale. All sales are final. Returns for defective materials or workmanship will be replaced or credited at LaserInkjetLabels discretion. If a Return is negotiated, a 15% or $15 (whichever is greater) restocking fee will be applied. Return shipping will be handled by customer and/or will be credited to customers account upon receipt of LaserInkjetLabels defective product. No returns are given after 90 days from receipt.
What forms of payment do you accept?
Visa, Mastercard, American Express, PayPal, Checks and Money orders. We reserve the right to hold any orders until checks have cleared. All checks returned for non-sufficient funds will be subject to a $30 charge each. Mail payments to: (Be sure to include a copy of your order & order# with payment to avoid delays in processing.)
LaserInkjetLabels
Suite F
1075 Old Norcross Road
Lawrenceville, GA 30046
I needed my labels in a hurry.. how long will it take to ship my order?
We stock all the labels we offer so we are able to ship orders within 24 to 72 hours during our normal business week. Our operating hours are Monday through Friday 8:00 - 5:00 EST. If their will be any delay in your order we will notify you immediately.
I don't see the size I need, what do I do now?
We also handle custom label manufacturing. Our sales staff will be happy to help you. Send email request to info@laserinkjetlabels.com or call 678-377-7575 or toll free 1-800-340-8321.
Shipping Rates
Please note that our freight/shipping policy has changed due to persistently higher shipping cost and challenges. Shipping rates can be determined by clicking on the Shipping Rate Preview link once you add your item(s) to your shopping cart. All shipping cost will appear on orders at checkout, but, at a discounted rate of at least 25% off system returned carrier rate for your shipment. As always, if you wish to use your preferred carrier and be billed directly by them, we are happy to ship it that way. We ship orders Monday through Friday usually within the same day order is placed prior to 2 pm EST. No orders will ship on weekends or holidays. No in-store pickups are available.
What does the term Face Stock mean?
Is there a template or spec sheet to help me set-up for printing?
Each package comes with a guide sheet to set margins, label size, etc. You can also download a Word Doc or PDF from our Label Templates Page.
Need help learning how to use Label Templates using MicroSoft Word? Watch this video: Video Help for Word Templates
What is a label rewind direction?
A label rewind direction has three basic elements. How the label feeds off the roll; inside or outside, the direction the length and width of the label comes off the roll, and finally the text and image direction on the label itself. If you are using a roll label printer or having labels machine applied, check out our Label Rewind Direction chart.
I would like to have some labels custom printed. How do I go about ordering them?
Many factors go into getting a custom printed label made. The easiest way is to contact us and let us do all the work. You tell us the size, quantity, ink colors and face stock and we'll quote a price as well as provide you with a digital proof for viewing.
What is the difference between Waterproof and Water-resistant labels?
Check out our in depth definitions here Waterproof vs Water-resistant.
Can I get samples?
Yes. If fact, we encourage customers to sample our products prior to ordering. While we strive to offer the finest and most compatible products on the market, not all face stock work the same through all printer types or models and the label adhesive does not perform similar on all surface types. Samples can be requested from our Sample request page.
If you have more questions, check out our How To page or email us via our Contact Us page.